Roadside assistance provider helping a driver on a road in Kenya

Real-time, anywhere, anytime

Roadside assistance & emergency help in Kenya, 24/7. All in one app.

imergencyApp by Nusuria Technologies connects you to vetted service providers across Kenya for breakdown assistance, jump-start, flat tyre change, ambulance, fire & safety services, fuel, gas, medicine & cargo delivery, mobility & EV support and digital insurance — with real-time tracking and rapid access to help near you, when it matters.

Download AppSee How It Works
  • Roadside help & EV support
  • Ambulance services
  • Fire response
  • Fuel, gas, medicine & cargo delivery
  • Digital Insurance

Roadside, emergency, gas delivery and insurance services in Kenya

One app, one call centre, a network of trusted providers standing by for whatever the road throws at you.

Vehicle

4 services

Roadside assistance

Broken down on the highway or stuck on a backstreet — a provider gets your exact location and comes to you.

Jump-start & flat tyre change

A dead battery or a flat shouldn't cost you the rest of your day. We get you moving again on the spot.

Fuel, gas, medicine & cargo delivery

Running on empty, cooking gas out, need medicine, or have something to move? Get fuel, gas, medicine and cargo delivered straight to wherever you are.

EV charging & support

Running low on charge? We help electric vehicle drivers locate nearby charging points and get roadside support built for EVs.

Driver earnings

1 service

Return-trip cargo matching

Lorry and pick-up drivers get matched with verified cargo along their route home, so no return trip has to run empty.

Safety

1 service

Emergency & safety services

Ambulances and safety responders, dispatched the moment you call — with your location shared automatically.

Insurance

1 service

Digital insurance

Insurance for you and your assets. Get insured, track your cover, and make claims entirely from your phone, no paperwork required.

Accessibility

1 service

Mobility support

Accessibility-focused assistance connecting people with different mobility needs to the repairs, accessories, and support they need.

How imergencyApp works: from tap to help in three steps

Open the app or call the centre

Tell us where you are and what's happened. It takes seconds, even mid-panic.

We connect you to trusted help near you

Matched to your location and the exact kind of help you need, in real time.

Help arrives, and you track it

Watch your provider's progress live, right up until the job is done.

Trusted emergency help across Kenya, built for when it matters

A registered, accountable service — not a stranger's number saved in a panic.

24/7, everywhere in Kenya

The call centre and provider network don't close — day, night, weekends, holidays.

Registered data controller

Nusuria Technologies is registered with Kenya's Office of the Data Protection Commissioner.

Registration ID
610-6660-030D
Serial No.
23873

Real providers, not a directory

Every dispatch goes to a vetted provider in our network, tracked from acceptance to arrival.

About us

About Nusuria Technologies

Nusuria Technologies built imergencyApp, a real-time, GPS and AI-enabled platform connecting people and organizations to trusted service providers & help near them for emergency and safety response, roadside assistance, EV and mobility support, digital insurance, and on-demand delivery — when it matters most.

Leadership

5 executives
Jackson Maina M.
Jackson Maina M.
Chief Vision Officer
LinkedIn

Jackson is an entrepreneur, business strategist, and financial services professional with over 10 years of combined experience in entrepreneurship, finance, customer service, business development, and business strategy. He brings extensive experience in MSME development, financial inclusion, operations, and innovation. As Chief Vision Officer, he provides strategic leadership and drives Nusuria Technologies' vision of building innovative digital solutions that improve access to trusted services.

Mercy Muthoni M.
Mercy Muthoni M.
Chief Finance Officer

Mercy is a finance and accounting professional with over 7 years of experience in financial management, accounting, budgeting, and financial reporting. She provides financial leadership and oversight at Nusuria Technologies, supporting sound financial management, accountability, sustainability, and strategic growth.

James Nderitu K.
James Nderitu K.
Chief Technical Officer
PortfolioLinkedIn

James is a technology professional with over 5 years of experience in software development, systems deployment, and digital solutions. He leads Nusuria Technologies' technical strategy and oversees the development, deployment, scalability, and continuous improvement of the company's technology platforms and products.

Jonathan William Mugwe M.
Jonathan William Mugwe M.
Chief Commercial Officer

Jonathan is an experienced commercial and insurance professional with over 10 years of experience in bancassurance, insurance services, customer experience, sales, and marketing. He drives Nusuria Technologies' commercial strategy, partnerships, market growth, and the development of innovative digital insurance and customer-focused solutions.

Stephenson Mwangi M.
Stephenson Mwangi M.
Chief Operations Officer

Stephenson is a business and operations professional with over 10 years of experience in business management, distribution, retail, and operational leadership. He oversees operational strategy and execution, supporting the development of efficient systems, service delivery structures, and scalable business operations across Nusuria Technologies.

Roadside assistance and emergency help in Kenya: your questions answered

Quick answers about imergencyApp, how it works and how to get help.

Still need help?

Our call centre answers day and night, every day of the year.

+254 102 207022Chat on WhatsApp

What is imergencyApp?

imergencyApp is Kenya's real-time GPS and AI-enabled platform from Nusuria Technologies. It connects people and organizations to nearby trusted roadside help, emergency and safety response, mobility support, digital insurance and on-demand delivery.

How do I get roadside assistance in Kenya?

Open imergencyApp or call the 24/7 centre on +254 102 207022. Share your location and what has happened, and we dispatch a vetted provider matched to your exact need. You can track them live until they arrive.

Is imergencyApp available 24/7 across Kenya?

Yes. The call centre and provider network operate day and night, including weekends and holidays, across Kenya.

What services does imergencyApp offer?

Roadside and breakdown assistance, jump-starts and flat tyre changes, fuel, gas, medicine and cargo delivery, EV charging and support, ambulance and safety response, digital insurance, mobility support, and return-trip cargo matching for drivers.

Can I get fuel, gas, medicine, or cargo delivered to my location in Kenya?

Yes. Fuel, gas, medicine and cargo can be delivered to wherever you are through a provider in the imergencyApp network.

Does imergencyApp help electric vehicle (EV) drivers?

Yes. We help EV drivers locate nearby charging points and connect them to roadside support built for electric vehicles.

How does digital insurance work on imergencyApp?

You can get insured, track your cover and make claims entirely from your phone, with no paperwork. Cover is available for you and your assets, through trusted insurance providers.

What is return-trip cargo matching?

Lorry and pick-up drivers are matched with verified cargo along their route home, so a return trip does not have to run empty.

How do I become a service provider on imergencyApp?

Register on the imergency-provider app as an individual or as a business or call +254 102 207022. The documents you need for each are listed in the download section of this page.

Is Nusuria Technologies a registered data controller?

Yes. Nusuria Technologies is registered with Kenya's Office of the Data Protection Commissioner (registration ID 610‑6660‑030D, serial no. 23873).

How can I contact Nusuria Technologies?

Call +254 102 207022 or +254 739 949 491, message us on WhatsApp, or email hello@nusuria.com.

Get imergencyApp on your phone

Set it up once, before you need it. When something goes wrong, you'll be glad it's already there.

For Customers

imergency-customer

  • Your name
  • Safaricom phone number
  • Email address
  • Passport photo / Selfie
Coming soon to theApp StoreComing soon toGoogle Play
For Service Providers

imergency-provider

  • Your name
  • Safaricom phone number
  • Email address
  • Location
  • Passport-size photo
  • Valid Driver's Licence / Business Licence / Business Permit / Professional Permit, as applicable
  • National ID — both sides
  • Certificate of Good Conduct, or a screenshot of your digital taxi/cab profile where applicable
  • Valid Motor Vehicle Insurance certificate (Cargo transporters only)
  • A small onboarding fee
Coming soon to theApp StoreComing soon toGoogle Play
Prefer to talk to someone? Dial the centre
+254 102 207022 / +254 739 949 491

Free to download · iOS 14 and later · Android 8 and later