1. Introduction & Scope
Nusuria Technologies ("Company," "we," "our," or "us") is committed to protecting your privacy and personal data. This Customer Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the mobile application branded as imergency-customer, widgets, panic buttons, artificial intelligence, related digital services, or associated technologies (collectively, the "Platform").
This Policy is issued in accordance with the Kenya Data Protection Act, 2019, and applies to all users of the Platform.
2. Data We Collect
We collect only data that is reasonably necessary to provide safety, emergency response, and service-connection functionality, including:
2.1 Account Data
- Full name
- Phone numbers
- Email address
2.2 Location Data
- Real-time geolocation data when the app, widget, or panic function is activated
- Historical location data linked to service or emergency requests, retained for safety auditing and dispute resolution
2.3 Service & Usage Data
- Details of service requests, emergency alerts, timestamps, and responder interactions
- Device and log data necessary to maintain platform security and performance
We do not intentionally collect sensitive personal data unless required for emergency response or legal compliance.
3. Purposes of Data Processing
We process your personal data strictly for the following lawful purposes:
- To connect you with verified Service Providers or Emergency Responders
- To enable real-time emergency response and location-based assistance
- To monitor platform integrity, prevent misuse, and improve service quality
- To comply with legal and regulatory obligations under Kenyan law
Vital Interests & Emergency Override
Pursuant to Section 30 of the Kenya Data Protection Act, we may process your personal data, including location data, without a contemporaneous request or explicit consent where we reasonably believe such processing is necessary to protect your vital interests or the life of another person. This may include circumstances such as medical incapacitation, kidnapping, imminent danger, or other emergency situations.
4. Data Sharing & Disclosure
We do not sell or trade your personal data. Data is shared strictly on a need-to-know basis as follows:
4.1 Service Providers
Your relevant contact details and location data may be shared with the specific Service Provider, Security, or Emergency Responder you select or who accepts your request.
4.2 Data Minimization & Masking
Sensitive identifiers may be partially masked and only revealed when a service is actively underway or legally required.
4.3 Law Enforcement, Public Safety & Emergencies
We may disclose your personal data to:
- National Police Service
- Emergency Medical Services
- Private Security or Rescue Responders
- Listed Next-of-Kin
- Other relevant government authorities
Such disclosure will only occur where necessary for:
- Protection of life or vital interests
- Compliance with Section 35 of the Data Protection Act
- Prevention, detection, or investigation of crime
- National security or public interest requirements
4.4 Verification & Compliance
Where required, we may securely share limited and relevant personal data with trusted third-party verification, background screening, compliance, or security partners strictly for these purposes. All third parties are subject to appropriate confidentiality, data protection, and security obligations.
5. International Data Transfers (Cross-Border Processing)
5.1 Nusuria Technologies utilizes secure cloud-based infrastructure. As a result, your personal data may be transferred to, stored, or processed outside Kenya, including on servers located in jurisdictions such as Europe or South Africa.
5.2 All cross-border transfers are conducted in compliance with the Kenya Data Protection Act and safeguarded using Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure an adequate level of protection.
5.3 By accessing or using the Platform, you provide express, informed consent to such cross-border data transfers where necessary for service delivery.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and maintain safety audit trails. Certain data may be retained after account deletion where required by law or legitimate safety interests.
7. Your Rights
Subject to applicable law, you have the right to:
- Access your personal data held by us.
- Request correction or updating of inaccurate information.
- Request deletion of your account and personal data (subject to lawful retention requirements).
- Withdraw consent where processing is based on consent and not legal necessity.
Requests may be made through the app or via our official support channels.
8. Data Security & Breach Notification
8.1 We implement appropriate administrative, technical, and organizational security measures to protect your data against unauthorized access, loss, or misuse.
8.2 In the event of a personal data breach that poses a risk to your rights or freedoms, we will:
- Notify the Office of the Data Protection Commissioner (ODPC) within 72 hours
- Inform affected users without undue delay via the Platform or registered contact details
9. Policy Updates & Amendments
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Updated versions will be made available within the app and on our official website, with the effective date clearly indicated. Continued use of the Platform constitutes your acceptance of the updated policy.
10. Contact
For questions, concerns, or data-related requests, please contact us through the support details provided within the Platform.