A breakdown is stressful, but the first few minutes matter most. Acting in the right order keeps you and other road users safe and gets help to you faster.
1. Get the vehicle off the road
If the car is still moving, steer to the shoulder or the nearest safe spot away from traffic. Switch on your hazard lights straight away, even in daylight.
2. Make yourself visible
Place a warning triangle well behind the vehicle if you have one. On a bend or a hill, place it before the bend so approaching drivers see it in time.
3. Decide whether to stay in or get out
On a busy highway, passengers are usually safer standing well away from the road, behind a barrier if there is one. On a quiet road at night, staying locked in the car may feel safer. Use your judgement for the situation you are in.
4. Call for help and share your location
Open imergencyApp or call the 24/7 centre on +254 102 207022. Share your location and describe what happened, so we can match a provider to your exact need and you can track them live until they arrive.
Keep a basic kit in the boot
- Warning triangle and a torch
- Jump leads and a tyre pressure gauge
- A charged power bank for your phone
- Drinking water and a first aid kit
Stuck or in an emergency?
Open imergencyApp or call our 24/7 centre and we will send help.
Keep reading
Preparing your vehicle for a long trip across Kenya
A short pre-trip routine that prevents most avoidable breakdowns, and what to carry in case something still goes wrong.